Order Fulfilment Policy

1. Overview

At 10xExamPass.com, we are committed to delivering high-quality digital educational materials to our customers in a timely, reliable, and efficient manner. This Order Fulfilment Policy outlines how and when your purchased items will be delivered after a successful transaction.

All products listed on our website are digital goods, delivered via instant download or email delivery, depending on the nature of the product.

2. Instant Delivery – Instant Download

For the majority of our exam preparation materials, including mock tests, dumps, and question-answer sets:

  • Instant Download access is provided immediately after successful payment confirmation.
  • A download link or product access page will be automatically displayed on-screen and/or emailed to the customer.
  • You can save the material directly to your computer, laptop, or device for offline study.

Please ensure that you use a valid and accessible email address at the time of purchase to avoid delivery issues.

3. Email Delivery Within 24 to 48 Hours (For Specific Products)

In certain cases, where:

  • The exam syllabus has recently changed,
  • The product is undergoing final formatting or restructuring, or
  • The order requires manual verification or customization,

We reserve the right to deliver the purchased product via email within 24 to 48 business hours from the time of order confirmation.

These scenarios are clearly mentioned on the respective product pages to keep buyers informed before checkout.

The digital file (typically in PDF format) will be emailed to the address used at the time of purchase. Please monitor your inbox (and spam/junk folders) during this delivery window.

4. Business Days and Time Zones

All fulfillment timelines mentioned above are based on business days, excluding weekends and public holidays.

Please also account for possible time zone differences when estimating your delivery window if you are located outside the United States.

5. Order Confirmation

Upon successful payment, the customer will receive an automated order confirmation email that includes:

  • Order ID
  • Payment details
  • Download instructions (if applicable)
  • Estimated delivery timeframe for email-based products

If you do not receive this confirmation within a few minutes, please check your spam/junk folder or contact us at sales@10xexampass.com.

6. Technical Issues and Support

In rare cases, if:

  • The download link does not work
  • You did not receive the email delivery within 48 hours
  • There was an error in your email address or checkout process

Please contact our support team immediately at sales@10xexampass.com. We will investigate and resend the material as required, free of charge.

7. No Physical Shipping

We do not offer any form of physical shipment. All products are 100% digital and delivered electronically only. You will not receive any hard copies, CDs, or printed books by post.

8. Customer Responsibility

It is the customer’s responsibility to:

  • Review the product details and delivery method before purchasing
  • Ensure accurate email input during checkout
  • Maintain access to the email inbox used for the order
  • Save/download the files upon receipt

We are not liable for delivery failures resulting from incorrect email entry, full inboxes, or email service errors.

9. Final Note

We strive for the fastest and most reliable digital delivery experience. Most customers receive their files within minutes of payment. For products requiring special attention, we promise fulfillment within 24–48 hours and will always keep communication transparent.

For any additional questions, clarifications, or urgent assistance, please write to us at:

📩 Email: sales@10xexampass.com
📌 Office Address: 3422 SW 15 Street, Suite #5021, Deerfield Beach, FL, USA

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